Frequently Asked Questions
Everything you need to know about your EPI Jewelry experience.
What materials are used in EPI Jewelry pieces?
We use premium materials including 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Does my jewelry come with a warranty?
Yes, every EPI Jewelry piece is covered by a 12-month warranty that protects against manufacturing defects and structural issues.
How should I care for my jewelry to prevent tarnishing?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided EPI pouch and wipe them gently with a soft microfiber cloth after use.
Can I track my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.